shipping & returns

shipping policy

We proudly ship worldwide Standard processing time is between 3-6 business days, Monday through Friday 10am to 6pm PST. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time.

Please plan accordingly.Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS., unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL or Fedex.

We offer express shipping for USA in stock items, if your order is urgent, please call us to pay extra $35 for OVERNIGHT SHIPPING, it usually takes 1-3 business days to arrive.

 Please Note:We don't process orders on Weekends. Shipping companies does not ship on Sundays. Please choose the right shipping method when you order after Friday.Processing & shipping times may be extended during sales & holidays. 

Discounts cannot be applied or changed after you've made your purchase.Discounts Code only can applied on Regular Price Products.Multiple discounts cannot be applied to orders.Please make sure to enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.Here’s everything you need to know about our Exchange Policy:We take your happiness and satisfaction seriously.

 If you are not happy with a recent purchase, we will do our best to put a smile back on your face.Click here for a Detailed Explanation of our Exchange Policy. Maybe you got cold feet, maybe it’s not the right color, maybe you were thinking of another texture. We get it, stuff happens. And yes, we sometimes make mistakes, too. If we’ve sent you the wrong hair length or texture, we’ll exchange it at our cost.

Payment: Payment can by processed through PayPal or all major Credit Cards.If your card is turn down or you can not get through your order, please contact our customer service by email info@northhollywoodhair.com or call us during business hour 888-384-4555 to do manual order.

Here's a few ways to reach us:Customer Service Line: (888)-384-4555  Mon-Sat 9AM - 7PM PST Email us your Name & phone number if you have trouble during checking out, our customer service team will get back to you.Send message on live chat.Just feel free to contact us for any question! We are always here to help!

~~~~~North Hollywood Hair Team~~~~

return & exchange policy

Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously. 
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.

Here are the situations that may cause disputes:

Item not received:

Delivery on the way:

1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

Unsuccessful delivery

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.

Return/refund for no reasons

If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number return entitled: info@northhollywoodhair.com  we will offer you the return address. 

Buyer have to Pay Return shipping Fee. Return/refund for quality problems, please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be better if you can attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you a resolution.

Kindly reminder:

1.If you want to return it within 15 days, please keep the item in original factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items that have been used, washed, or altered will no longer be eligible to return.

What does "returned in the original condition" mean?
This means:
✓ Hair has NOT been washed, conditioned, installed, colored,  bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.

Should I contact you before Return My Parcel?

Yeah, sweetie, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. For any returns, you must contact customer service department to obtain 

Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account in 48hrs.

Once the return has been authorized with given Confirmation#.  Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, Order Number, Confirmation Number by our customer services.

Order Cancelling:

We can cancel the order for you if you contact us in time after your purchase.

1. If you contact us within 24 hours after your payment processed

2. Orders cannot be cancelled once parcel has shipped or once factory has begun customizing hair extensions.

 

Note: If requesting for exchange or cancel your order, you shall first contact us by service email: info@northhollywoodhair.com We will not provide any exchange or return on hairs returned without our permission, and all loss will be afforded by customers.

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